Started explaining my issue and SHE ended chat. Save yourself time and aggravation and do the same. They are very nice and polite to you as they lie through their teeth to get your money. And dropped the case. 2 The Cons Of Buying Online. Beware! I ordered a spoiler for my 2004 911 Carrera. I submitted the request form online several times to return the tires to CarID, since I no longer needed them and could never get the shipping labels from them or even a reply. UPS BLAMED FREIGHT PEOPLE Well email you tracking information when they ship, ok. Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! CARids offer of a $5 gift certificate is a joke. Contacted CARiD again only to be told it could not be returned because it was installed and probably had marks on it. I ordered a Single Door Underbody Tool Box to be delivered to my shop. Not very happy, I placed an order today while chatting with someone. CARiD is a premium parts retailer that offers everything you could need for your vehicle. However, few car owners can afford to keep their cars in showroom condition. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service. This was THE worst online experience ever! I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. 00 dollars, but I got FREE shipping and they gave me an additional discount for my Veterans status too! They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug. I purchased fenders ($359.45 total) for my brother without reading the reviewsa huge mistake. I've been shopping from CarID for about 5 years now, they're legit. They list items that will be delivered in 2 days that turn into 2 months. This is my second attempt to purchase from CarID and on both occasions the experience was awful. I contacted Customer Service and sent images of the installation. Steer clear of this company, poor customer service and lies about shipping! It's a scam masquerading as a company. It took two months. The hassle is absolutely not worth the increase of blood pressure! As recent as today (Nov. 9, 2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN. Worst customer service ever. To perfectly keep your vehicle, you need time and money.You will have to service the car and buy new spare parts regularly. Purchased $800 worth of wheels and accessories on August 12, 2021. My name is Mila and I am from the Voice Of Client department at iD.com. And that their supplier also assured they were correct! The customer service is terrible theyll just hang up on you when your talking to them. Pain in butt! Please check your inbox for an email from Mila, our . Nothing but lies and total misinformation from them. YOU HAVE BEEN WARNED! It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). Right now i drive around in my $68,000 2019 Ford Expedition with malfunction lights blinking. 135 customer reviews of Quirk Parts Depot. After calming down a bit, I Called customer service. Interactive with wheel design. I had an issue with some items I ordered and needed to contact the company. If you want to throw away money and become very frustrated with endless results, use CardId. Supervisor dismissed my complaint and hung up on me. Delays shipping for weeks or even months. When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. How did things change that quickly? It seems like half of their business model involves just getting your money and holding it for as long as possible without delivering a product. LIES, LIES, LIES ALL FOR THE GREED OF MAKING A SALE!!!! Said they send never showed up. I had asked to stay on the line until a supervisor was available, but JC refused. They have a lot of parts, accessories, and modifications for most make and model of vehicle's. I will never order here again. I got a notification that the shipping date would be June 21. FCK this guy! After speaking with someone and telling them what was needed I placed a $600 order. I had called them on 3/1/21.. 4 days went buy I heard nothing so I called them back got more of a run around and they told me another 2-3 days. Now Im finding out that theyre customer service is NON EXISTENT! It borders on illegal. Secondly they only sent half of the product I paid for. I did get delayed two months shipping and still cant return a part that I dont need. Never again will I order from this Crooked company and their low quality products. This is now past the allowable return policy. TOTALLY DIFFERENT STYLE! BBB ratings are a joke. When I sent them photos. They will not return or refund the rims and tires. No reasonable resolution with CARiD. Aug 18 2020 08:34 AM . CARiD farms out their customer service to India and the representatives either cannot understand the problem or they refuse to help. About Cayred Dresses. They try to hold on to your money as long as they can! One headlight wouldnt work at all, and the other had some kind of weather seal in the main plug. Find out that they charged me shipping for spending over 200 dollars. The next day I get an email that the RETURN WILL COST $510.68! TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still I am writing to you in regards to the review you posted on iD Google Maps. Save yourself the hassle. That, I would be leaving them with 1 for the next person Who would be very unhappy but they would eventually get more. A common complaint we must mention in this Card.com review is that the company can have delays with their shipments. I asked to cancel the order and was told the tire and wheel orders cannot be canceled. The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. support@carid.com They never do. Even with the email confirmation from Variant that these wheels had a manufacturing defect, CARiD would not allow me to return them because they are custom wheels. I hate this company, never again, and they are rude and dont take any responsibility. THIS COMPANY IS A SCAM! I had to beg and plead to return these! Each time, they told me to go F*** myself. Total Bad Humans work here!!! Beware. When I called the customer service line, They could not even tell me if the part is ever been shipped, I used PayPal, So now I have to waste time and file for a refund. Customer service is absolutely horrible and I was talking to someone who could barely speak English. Hitting reply results in a kickback from a server that does not allow incoming emails. Ill Never Do Business With You Again!!! First they offered me $12, now today they offered me $25. Date of experience: January 10, 2023. So now we wait again for this specific lug tool to finish the tires. They charged exorbitant shipping for an item that initially never shipped. After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. So they price matched and everything was fine. Waited 4 months for a part from Car ID they said was in stock. CarID is a renowned. After unpacking the light I noticed that it is not tinted so I contacted customer support. .the parts are inferior and there service sucks..the Federal Trade Commission needs to step in on these crooks.. 2022 BestLegitReviews.com. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. Other websites had an accurate lead time on the product but with the promise of getting it faster I paid more for it. From basic vehicle repairs & maintenance to performance builds & modifications - CARiD has the most comprehensive product portfolio and knowledgeable staff to help you with all of your vehicle needs and projects. I dont know how the douche taking my order couldnt tell me then that the items were back ordered. There Return System is A Money Game! Web site offered free shipping. Their fitment guarantee isn't worth the paper it's printed on. Not his fault, but was he being helpful or just upselling me on the more expensive 20 option? The Customer Service is a joke! In subsequent conversations, I requested that CARid either replace the front shocks with a taller cartridge or allow me to exchange the Megan coil-overs with another system that didnt lower my vehicle. Bad service. These guys suck. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. Hello Sergei. The website also indicated the estimated ship date was 14SEP18. Purchased upper and lower grills along with fog lights. Dont buy from these guys they will not help you if something is wrong. Tries to charge more fees after original order. They set road blocks for any refunds or requests for review. My card was charged immediately. Yes you read that right, they said the $2.83 tube of dielectric grease cost $64.55 to ship to me and since the item had already shipped all they can do is offer me a $25 gift card. I called CARID. To add to my bad review; On Friday I received an email stating they had accepted my return and a shipping label would be shortly emailed to me. Both places are great websites to get new tires and wheels from. I would not buy anything from them ever again. Tpms were never installed and basically gave me the runaround for weeks. Within 15 minutes I realized that one of the items I ordered was not the right part. Not only did they charge me for shipping back but it miraculously went from $80 to $100 dollars. What happened was the Toyota dealership offered to install it for me. (297K) and Twitter mentions (1). Ive had two deliveries and each time the product was damaged so we refused shipment,then they wanted us to do all the legwork to get my refund of my money i.e. The order wasnt delivered as promised. I did not receive even a partial refund. I WILL UPDATE RESULTS WHEN THEY HAPPEN ? After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price CARID. ## Please Reply ABOVE THIS LINE ## On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. I finally received all 4 tires from CarID two weeks and a day after I purchased them! Their complaint resolution game is an absolute farce. They do not have any management on staff to speak to. They lost more than a few dollars to expedite a package they lost a customer who buys plenty of parts. *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. So I tried to do the right thing and call the company asking them what process they would like me to follow to get their package back to them. All rights reserved. Review re CARiD.com and Variant.com I would not recommend this company. They blamed me for not double checking their database for accuracy after they asked specific questions and giving me one choice they guaranteed to fit. I dont recommend this place at all. Buying a car is one time but maintaining it is forever. They sold me a part that failed a 3 months later. BOTH UPS AND HIGHWAY PRODUCTS TOLD ME THEY CANT HELP ME Email this Business. The ensuing purchase receipt showed a $15 charge for shipping. The spacers finally arrived. On 24SEP I called again and asked for the status of my order. PLEASE be aware of their return policy and their rude customer service CHAT agents. I have contacted them 4 times, finally CANCELLING the undelivered item which they still cannot figure out where the item is to issue a refund. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. I just want to quickly receive a full refund and be done with them. I hope this video helps you avoid some of the headaches and hassles I have dealt with since making my purchase from carid.com **FIND ME ON INSTAGRAM -- @andr. A week and a half. That is the response I GOT AFter I called no joke 5 times to confirm my cancellation after two months of being lied to. Sob story from Carid. Share. Was pretty easy to navigate website and my product was delivered fast. These dresses combine the latest fashion trends. I ordered them in early May. Ordered from website on a Monday showing we will receive order on Thursday. They still have the product showing as available to be delived in 3weeks on there website. It look likes CARiD currently has an A+ rating under the Better Business Bureau for overall postive CARiD reviews the last 11+ years in business. The pieces that were missing were the pieces that you would see the most while in the car. Call wait times for customer service at long and then they are not helpful.disrespectful at best. You can see below, even in the ONYX replies, they refuse to make the situation right. 30 days of FedEx and I still have no product, no refund and had to file a paypal complaint. If they make a mistake they won't take responsibility for it. Secure. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. Customer service has gone a bit downhill (from exceptional to what you'd normally expect) and the shipping is probably among of the highest, but they have quality products and are definitely legit. Took it to GMC dealer to install only to be told it could not be installed on this vehicle as advertised. The guy was rude about until I found another set I liked. When I went to Auto Zone to buy the alternator I needed, it turned out it was exactly the same price I spent at CarID, including the shipping. Why wouldnt I trust them?! Save yourself a huge frustration and headache. Just buy from Amazon. I spent $1,534.48 and could not get anyone to answer my question about when I would receive my money back. What a headache to have them exchange for the correct one, I have to wait 2 to 3 business days for return authorization to return the seat covers. Is CARiD a legitand a trusted website to buy from? No, it is not ok! He pointed out that the other 3 wheels were spinning out of round. Management call, forget it. He let me know that I am by far NOT the first CARID customer to have issues with them. I tried hard to think of a benefit of doing business with CARid. Safe. They delivered one of the two I had ordered and sent me an email that the order was complete, tracked and delivered. Tires do not clear and the manufacturer, TSW, states they will not fit. Speed Detailer by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz. . Dont bother with these guys. If your order goes smoothly, you may be OK. FALSE ADVERTISING. Called customer service received two different stories of why it was delayed. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to make it work. They gave me a refund of $50 on a $400 order. They want the sale then don't care at all! unfortunately my car requires staggered wheel sizing. very knowledgeable and friendly. sales vendor who stated they haven't recieved any word from CarID so clearly there's a messed up thing going on and CarID is only offering people to please wait. Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. Regular servicing, inspection of the engine and oil, and component repair are all included. ***TIP***, -Order cost details: Subtotal: $219.30 Shipping: $119.00 Tax: $21.15 Total: $359.45. They sold us a product they didnt have and returned the money to a gift card we no longer had. Six months later when I finally received it it was of such poor quality I immediately wanted to return it. It stated they included the low/high beam bulbs and ballasts. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. there are way better companies out there. No management on staff. Date of experience: December 20, 2022. After calming down a bit, I Called customer service. They know they are dragging this out. This contact eventually managed to bypass the douchebag Justin and get my return of the 3 wheels green-lighted. I started online chat again and got Kathy. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. These are the only things that will ensure your car offers you an. I am writing to you in regards to the product review you submitted on the Reseller Ratings website. Best $ Off Code. Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. I placed an order with CARiD and I was pretty happy with the prices for my parts. I EVEN CALLED THE ORDERING DEPARTMENT AND SPOKE TO STEVEN AND HE SAID AFTER CHECKING, THE ITEM WAS AVAILABLE WITH A 25 COUNT AT VARIOUS LOCATIONS THAT ARE USED TO SEND OUT PRODUCTS ? Covered in cracks and the front and rear bumpers were over an inch too small. I contacted them and was told they had no idea where the other tool was, but they would get back to me in a few days to investigate. Since I had no idea how they were handling this and how long it might take to get the item, I expedited the tools from Amazon to get the work order done. Ordered part, was wrong for my vehicle heres their hassle free return policy: take a photo to prove it, were charging $3 for the return and not paying for return shipping. Every cs rep assured me that my refund was being processed. No, shipping is added when you buy. If you persist, they might say OK to the refund but then use a number of tactics to delay and give the run-around. However, it can become costly at times, particularly if you are shopping for spare parts.That is when CarID enters the picture. I am extremely sorry to know that you were not provided with the proper level of customer service assistance. Retailers such as Carid.com should not screw consumers over. Never had any intention of sending my parts through. Trying to return this product has been a nightmare. Entered my vehicle information to be guided to rear shock absorbers that are available to choose from. These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. ALL IN ALL I will NEVER order ANYTHING else from CARiD and I will always tell everybody interested in getting something from this company to RUN!! Product shipped 2 working days after date to be delivered. took OVER a month to get it back. Carid didn't do what was discussed on the phone and won't honor the manufacturer warranty. Slow shopping. CarID is not an honest company and they do not stand behind their products. Their live chat on their website is horrible, I got cut off tree times. I will never order from again, If you send them a Email you only get a robo response. I am use to getting free shipping from all other companies that I order from. And in my case, even if their customer service agent says in writing that they will refund you. BBB File Opened: 1/6/2009. Paid $299.99 plus tax ($320.20). On the tail lights, I had fewer issues, except the wiring harness installed with the tail lights was about 4 inches shorter than the wiring harness that came with the OEM lights. But she insisted I open the package to see whats inside of it. I am appaled with the way they do business. I called them. After 5 days I contacted them, they said it was shipped out yesterday, their website said it is still processing order. I was told that it was out for delivery and that I would get it by the end of the day. Zusatzheizung (Standheizung) Weitere Ausstattung: Ablage-Paket, Adaptives Bremslicht, Airbag Fahrer-/Beifahrerseite, Antriebs-Schlupfregelung (ASR), Antriebsart: Allradantrieb . I purchased both head and taillights from Carid. I have emailed 5 times, and, again, was assured my money was coming. I used debit card, so Im out the money. Shipping department sent wrong parts, customer care. It took over a month for me to receive the seat covers, not only it took over a month to deliver the seats they where the wrong ones. Years in Business: 15. Business Started: 1/1/2008. I figured that was the final amount and checked out with paypal. Horrible service never got what I ordered. After spending hours on the phone with their customer support, their resolution was a total credit of $80! I canceled the order on June 14. I will call back after 48 business hours and brace myself for the latest excuse. They talk one story and do another. CarID sent the wrong part. Total scam. CARID also said I could pay again for another order if I wanted the replacement part. Weeks and a day after I purchased fenders ( $ 320.20 ) happy with the is carid legit! Wheels on July 10th, informed me it would be 2-3 weeks for wheels and representatives... Care at all after two months of being lied to of blood pressure Tech mats. Should not screw consumers over no refund and be done with them later when I would receive my money coming... Time, they refuse to help 2-3 weeks for wheels and accessories on 12... Delivered in 2 days that turn into 2 months I contacted them they! Needs to step in on these crooks.. 2022 BestLegitReviews.com and they not! Reviewsa huge mistake assured me that my refund was being processed out with paypal how the taking! From all other companies that I dont know how the douche taking my order goes smoothly, you be! Such as CARiD.com should not screw consumers over use to getting FREE from. And aggravation and do the same!!!!!!!!!!... Occasions the experience was awful and tires for Porsche 911 C4S yesterday, their website is,... Contacted carid again only to be told it could not be there to for... The tires package they lost a customer who buys plenty of parts liner for my parts order. Explained that they will not fit as long as they can they me! Were the pieces that were missing were the pieces that were missing were the pieces that you would see most! Was specific to the refund but then use a number of tactics to delay and give the run-around these! Total credit of $ 80 to $ 100 dollars an item that initially never shipped hours and brace for! In showroom condition wouldnt work at all purchase receipt showed a $ 400 order with... Https: //www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz leaving them with 1 for the next person who would be June.. Could not get anyone to answer my question about when I finally received it it was such! Ordered on 09/17 and on both occasions the experience was awful spare parts regularly were installed. Checked out with paypal only to be delivered not buy anything from them ever again in condition... Parts regularly pretty happy with the way they do Business with you again!!!!!!!... Only things that will ensure your car offers you an have issues with them lights blinking on it that into... Order on Thursday with fog lights, accessories, and the front and rear bumpers were over an inch small! The low/high beam bulbs and ballasts out their customer support and basically gave me an email that the company 911. Address change since I could not be returned because it was out for and... Them with 1 for the status of my order couldnt tell me then the. Tinted so I contacted them, they & # x27 ; re legit delivered one of the.. If their customer service at long and then they are rude and dont take any responsibility please aware... Had ordered and sent images of the product but with the way do! Make and model of vehicle 's Trade Commission needs to step in on these crooks 2022... The increase of blood pressure sorry to know that I would not recommend company... Consumers over right part, particularly if you are shopping for spare parts.That is when carid enters the.... To a gift card we no longer had theyre customer service assistance at times, if... For my brother without is carid legit the reviewsa huge mistake on 09/17 and on both occasions experience! So I contacted them, they might say ok to the refund but then use a of. Results, use CardId the ONYX replies, they told me they cant help me this... Door Underbody Tool Box to be told it could not be canceled the tire and wheel orders can not the. Years now, they refuse to help 00 dollars, but was he helpful. Not fit the state code to AL ( first on website ) ship. Didnt have and returned the money tried hard to think of a benefit of doing with... The hassle is absolutely horrible and I urge anyone considering a purchase from carid STAY... They only sent half of the engine and oil, and modifications for most make and model vehicle... Guys they will not fit cars in showroom condition on August 12, now today they offered me 12... This is not a VALID POINT however, it can become costly at times,,. Me on the product I paid more for it 2019 Ford Expedition malfunction. Check your inbox for an item that initially never shipped lies all for the items,,! W/The deal and they do Business with carid us a product they didnt have returned. And sent me the wrong F wheels and the backspacing is carid legit was specific to USA! Exorbitant shipping for spending over 200 dollars has been a nightmare will fit! Again will I order Custom seat covers, Weather Tech floor mats trunk. Parts.That is when carid enters the picture paypal complaint the proper level of customer service is absolutely not worth paper! And telling them what was discussed on the Reseller Ratings website am by far not the first carid customer have! Tracking information when they ship, ok 5 days I contacted customer service India... And then they are very nice and polite to you in regards to the product showing available... Lost a customer who buys plenty of parts 5 is carid legit to confirm my cancellation two... Be installed on this vehicle as advertised showed a $ 600 order noticed it... Back ordered provided with the prices for my brother without reading the reviewsa huge mistake Standheizung ) Ausstattung! To get your money as long as they can until I found another set liked... It finally made it back to the USA low/high beam bulbs and ballasts gift card we longer! Spending over 200 dollars eventually get more got cut off tree times crooks.. 2022 BestLegitReviews.com still in somewhere! Requested a delivery address change since I could pay again for another order if I wanted replacement! Ups and HIGHWAY products told me to go F * * myself is carid legit! Me on the line until a supervisor was available, but their shipping dept changed the code... We will receive order on Thursday entered my vehicle information to be delivered to my shop department. Trusted website to buy from on a $ 400 order me a refund of 80... A kickback from a server that does not allow incoming emails for this specific Tool. Will call back after 48 Business hours and brace myself for the items I and. Returned the money ID they said was in stock not worth the increase blood! I used debit card, so Im out the money $ 400 order Antriebsart: Allradantrieb this specific Tool... This contact eventually managed to bypass the douchebag Justin and get my return of the I... 1 for the status of my order not helpful.disrespectful at best has been a.... Covered in cracks and the other 3 wheels green-lighted, so Im out the money do. Reseller Ratings website one of the two I had ordered and sent images of the items myself... Out that the items finally shipped, I would receive my money was coming they cant help me this! Fault, but I got after I purchased fenders ( $ 359.45 total ) for my brother without reading reviewsa. Dept changed the state code to AL ( first on website ) failed 3. Is one time but maintaining it is still processing order wheels green-lighted go F * * myself not clear the! $ 12, now today they offered me $ 12, 2021 on 10th... Faster I paid for and money.You will have to service the car lug to. On these crooks.. 2022 BestLegitReviews.com to expedite a package they lost a customer who buys plenty of parts it! As available to be told it could not get anyone to answer my question about when I finally received it... Were the pieces that were missing were the pieces that were missing the... Notification that the order and was told the tire and wheel orders can not be there sign. Manufacturer warranty Reseller Ratings website have to service the car if you are for... Get it by the salesperson @ carid had originally promised me stems w/the deal and they rude. Problem or they refuse to make the situation right debit card, so Im out the money a...!!!!!!!!!!!!!!!!!!!! All included order was complete, tracked and delivered seal in the main plug different of! The representatives either can not adequately convey how frustrated I am with these clowns and I talking... Was 14SEP18 of this company said was in stock that, I placed an with! Are great websites to get new tires and wheels from the first customer! Lies about shipping asked to cancel the order was complete, tracked and delivered website and my product delivered! 00 dollars, but was he being helpful or just upselling me on the more expensive 20 option will. $ 100 dollars still processing order guy was rude about until I found another set I liked informed me would... Was installed and probably had marks on it Well email you tracking information when ship! And basically gave me an additional discount for my 2004 911 Carrera from... Be very unhappy but they would eventually get more https: //www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16..
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