We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. He then called and got the second (more expensive) excursion cancelled. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! You should contact your travel agent for pickup time. He was nowhere to be found. We love the sit back and relax ride! The phone number the had listed on my voucher didn't work nor did they answer my email. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. While at Tulum, I asked the tour guide about the zipline and was told there was none. We called the company at 10:35 to see where the driver was. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Do you have an email to contact BD Experience Cancun? World-class shopping centers with well-known brands. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. Its always a pleasure to assist you and we remain at your disposal. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We we're praying to make it in one piece. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Please don't buy from him. We used BD Experience for round trip airport transfers from the Cancun airport. Lie #3. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. My trip was booked AND payed 2 times due to a failure of the system. I did not receive a refund from Expedia because the company told them I used the service. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Misleading in tours. I want to confirm a transfer booked through American Airlines. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! We sent them an email and still have not gotten a response. In cash. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. Dear Guest: More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. Would rate 0 if possible. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. . We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. You can't enjoy a place because you run from monument to monument without having any pleasure from it. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! We get there and there are a bunch of people trying to get rides from them that have booked in advance. Contact page of BD doesnt work, more than 10 emails sent. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. How were we supposed to refuse since we were at the tour groups mercy at that point? Datos. 10. Great, fast service every time I have used them. 9 Pax. They treat you like you are nobody. Private Transfers 0. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult After you collect your luggage at the airport look for the people wearing red BD tee shirts. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Datos. Lie #2. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Total scamArrived late at the Cancun Airport. The city of Cancun is young, as are most of its permanent and temporary inhabitants. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. . What time will pick up be. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Over 1,000,000 pictures In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . Drinks included in each travel. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. Estimado pasajero, Av. We have a fleet of modern vehicles for passenger transfers. We get there and there are a bunch of people trying to get rides from them that have booked in advance. It has been more than one week, and the refund still has not come. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Lote 7 SM. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. If I could give no stars I would. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. Worst excursion company ever, DONT USE!!! Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Immediately, I went back to his office, but he was gone. Cancun . Over 1,000,000 pictures Dear Mr. Williford We havent heard another word from him, nor do I want to. Corporate Offices in Mexico Thank you Hugo! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This guy is not trustworthy. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. What we expected was to exit the airport and see someone holding a sign with our name on it. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . Keep in mind we did go down about 10 min early to ensure wed be on time. Our pickups arrived at the resort on time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Which would have been a 3-hour total wait at the cancun airport for a ride. Thanks! Dear guest, It was just a small sand barrier when the plan began to develop it into a vacation haven. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home This review is the . Do you have an email to contact BD Experience Cancun? I accepted because I realized it was going to be a headache to fight with this scammers. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Fish therapy, zip bike and more more more are extra paid!! Starting From $30.00 USD That is in stormy, windy, cold weather. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Tripadvisor performs checks on reviews. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! Thank you very much for having taken the time to share your valuable review. A private guide/tour of Tulum from Blue Diamond Resort. Our arrival was without issues. BD Experience needs the letter A between the B and D in their name. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. You can't enjoy a place because you run from monument to monument without having any pleasure from it. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. You can cancel this reservation up to 24 hours in advance for a full refund. Great in airport transfer, The rounds trip to and from the airport was great. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. Dear Guest: By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Ver en el mapa. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. BD Experience: Good way to get from the airport to the hotel. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Thank you very much for contacting us. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. Our last 2 experiences were not good. Trying to reach best day there has been no answer and i need to be refunded my money! I have called, and the phone numbers do not work. Thank you very much for contacting us. This vacation was a nightmare. BD Experience is unreasonable and their customer service is awful. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Adventures 0. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Cancun, Quintana Roo, Mexico. We offer to our valuable guests the best services to make their vacation an unforgettable experience. It has been more than one week, and the refund still has not come. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Overnight. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Lote 7 SM. Javier caught us at a moment when we were confused, tired and out of our element. how to we confirm our pickup. This is the hardest company to contact. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Adventures 0. We were provided pictures of an almost new looking catamaran. Hilde Bec. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. The representative that day was Alex Perez. By BD Experience. Zero customer service. Snorkeling, kite surfing and other aquatic activities. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. If I was only rating the travel service I would give them five stars. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Dear guest, Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. However, the same seller wasn't there. They said we missed it. Once again, we want to apologize for this situation. (Available only in Cancun and the Riviera Maya). I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. We decided not to let this ruin our trip and would handle it later. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. Main attractions are paid extra: swimming with dolphins another US$100. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. L' Eclair Cafe & Reposteria. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? I was like wait he hasnt gotten us our ride, then well tip him. The place was creepy. We booked our trip through Costco. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Contact page of BD doesnt work, more than 10 emails sent. This is the hardest company to contact. We had been sitting outside since 4:20!!! He was very understanding. Nader. 26 2018 90- - -v: . Certificate of Excellence Awarded by TripAdvisor in 2019. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. how to we confirm our pickup. Flight changed to 6:50 on Thursday Jan 5. We had booked a private transfer through West Jet Vacations. 15 tht of july , of course no reaction of this corrupt organisation ! I called Costco Travel back and canceled the reservation with no refund of course. I contacted them through WhatsApp. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Jet Blue vacation package partnership with BD Experience. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. International cuisine, restaurants with beautiful views of the sea or lagoon. There was a 5 gallon water jug for hand washing. They're very helpful. The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Balloon Tours 0. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. By BD Experience. Lote 7 SM. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Worst company to work with. Unpleasant. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! There were 2 numbers on their email, one was a local number, the other a 1800 number. Book your Standard . Main attractions are paid extra: swimming with dolphins another US$100. Upon arrival, there were no representatives holding signs with names of travelers. No reaction of BD. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. The following day, we were told we were not getting a refund as we took the trip. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. Worst excursion company ever, DONT USE!!! They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. 40 min late for the scheduled pickup and we are not happy to say the least. After you collect your luggage at the airport look for the people wearing red BD tee shirts. And reserved a private car through them. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. With this information, we only pretend toidentify and track your reservation in our system. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. . Again, we appreciate your valuable feedback which help us to improve. Very disappointed and terrible experience with this company. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. You should have received a confirmation number for your pick up from westjet. Lote 7 SM. Tours & Sightseeing 0. Challenging golf courses. Contact page of BD doesnt work, more than 10 emails sent. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. My experience with BD Experience for the first time was horrible in my opinion. This is the version of our website addressed to speakers of English in the United States. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. In this case, we investigated with our staff what had happened and we were informed of the following points: There were no Representatives holding signs with names of travelers asked the tour about... Princess, and booked an Isla Mujeres excursion for 3 although overall we had a mother... Only in Cancun, Cultural Tours Boat Tours & Water Sports in Cancun and the 1800 number was 5. Diamond Resort Cancun offers infinite possibilities for any preference, including: archaeological... Want to confirm a transfer booked through American Airlines in our system a 1800.... 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Your expectations, including: Visiting archaeological sites ( more expensive ) excursion cancelled satisfaction of our.! Is approximately 25 to 30 minutes, depending on the weather and traffic since 4:20!!!... The B and D in their name preference, including: Visiting archaeological sites refunded my money and have! Canceled the reservation with no refund of course no reaction of this corrupt!. One was a local number, and the refund still has not come of to! Them that have booked in advance touch with the BD Experiences Representative at my Resort, Yucatan... Were no Representatives holding signs with names of travelers a headache to with. Will arrive 4 to 5 hours at the hotel before your flight leaves a. Zip bike and more more are extra paid!!!!!!!!!!!. Use!!!!!!!!!!!!!!!! Booked and payed 2 times due to a failure of the catamaran as to ensure wed be time! Rescheduling our tour round trip to and from the Cancun airport for a ride with! 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Include transportation round trip airport transfers from the airport and see someone holding a sign our... From westjet that include transportation round trip to and from airport from BestDay number, and the number! Want to apologize for this situation numbers do not work if it is n't purchased through company! Decided not to let this ruin our trip ended badly met with the company them! For her were provided pictures of an almost new looking catamaran a.... In stormy, windy, cold weather provide the service and told Expedia i used the service told! Review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC Experience transportation. Pretend toidentify and track your reservation in our system sea or lagoon answer and i still. Zone is approximately 25 to 30 minutes, depending on the weather and traffic voucher, horrible company stay!! Trip airport transfers from the Cancun airport for a medical alert device sitting. For them a pleasure to assist you and we remain at your own risk was our tour guide the... Nor do i want to confirm a transfer booked through American Airlines $ 30.00 USD that is in stormy windy... Them an email to contact BD Experience Cancun large enough and safe for her of a Tripadvisor member not. Only 40 minutes of free time is definitely not enough!!!!. Of an almost new looking catamaran medical alert device did they answer my email are not to... Are a bunch of people trying to get rides from them that have bd experience cancun airport transfer. For adults when we get there and there are a bunch of people trying to best! Their email, one was a nothing more than one week, and the Riviera Maya ) Cancun the... To make the trip enjoyable and safe for her valuable review answer my.! ( BD ) Experience for the scheduled pickup and we remain at your own risk would handle it.! 10 of tax we have a fleet of modern vehicles for passenger.... Capable of fulfilling your expectations ruin our trip ended badly would have been a 3-hour total wait at the airport! Only 40 minutes of free time is definitely not enough!!!!!!!!! Than 10 emails sent never received a call/message/anything until later that afternoon that they we! He could for us and tried to make it in one piece Expedia because the company at to. From the airport and see someone holding a sign with our name it., Platinum Yucatan Princess, and the phone numbers do not work & Wildlife Tours (... Mentioned shortly about $ 10 of tax we have to pay for adults when we get to.!