I have a 5 bedroom home with 3 bathrooms. What's to discuss, fix it or replace it with a product like interlocking laminate flooring that doesn't require glue to stay down. It would be better if we had earlier final walks and the construction manager was involved sooner. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. I cannot in good conscience recommend LGI homes. You could see the quarter beading on the landing in the stairwell. The tiles started cracking in the dining room and kitchen. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. LGI told us that it was gonna be about a six-month turnaround. So in fact, they paid all but $1,000 of the closing cost. We have made many improvements and met some wonderful neighbors and the walking is great by the meadow. To submit warranty requests, please CLICK HERE. Thank you. Hi Kenneth, thank you for leaving a review! Click the button below to start your journey today! LGI Homes We take pride in our construction, which is why we offer an industry-leading warranty. I wanted to take back my ernest money and they wont give it back. LGI Homes - Oregon, LLC. Thank you. So, all of that was not done. He was the one who let me know pretty well into it. I said, Hey, I only have two days. Square footages are approximate and may vary in construction. Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX I come from the construction industry so being in a hurry leads to a lot more problems. Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. He told me all the issues that we might have up ahead. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. My advice is to be flexible and stay in touch with your sales representative as you approach the estimated closing date. I closed on November 21st even with some of the things still missing. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. Same thing with Keith, the mortgage guy. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. Terrible company that doesn't honor their new home warranties. So far, so good. Kevin Wilkins. Brooksville, FL 34602 And the representative was patient and he understood my skepticism. Then he started saying that they never do that, even though OEC said that they do it all the time. WV Martha Rose, Broker. If I good give a Zero, I would?! I love the cozy, zen feeling of my home. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. Warranty Service Completed Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. Finally.. Rick is the biggest problem that LGI has. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. He never even apologized for giving me false information. Stainless steel side-by-side refrigerator. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. They don't include refrigerators too but LGI delivered on all of those. Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. Eric, who is handling the maintenance in the house and everything, has been great as well. KING COUNTY, Wash. A new class-action lawsuit in the works accuses home developer LGI Homes of shoddy construction and violating the Consumer Protection Act. Each day, the damage spreads further as the floor boards continue to crack and fall apart. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. Congratulations! And I was told I could wait for Lawrence until he was done. In select communities, buyers have access to CompleteHome Plus packages. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! It was a great thing for us to wait as long as we did because of all of the things that we were able to get in line before we actually took over the payments. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. We bought an LGI home in McMinnville, OR in October, 2020. He explained to me that it had to go through inspection first before it was finished. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. Incentives and seller contributions may require the use of certain independent lenders or title companies. When buying a new construction home, expect delays. As an example, the light on the front porch has come loose and hangs by the wires. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. He didn't want me to buy the house. That's fine. Hi Molly, we are happy to hear you've had a wonderful experience with our team. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. The class action lawsuit has settled in regards to this, I can submit a claim, but I need proof of the brand of siding on my house and no one will answer the phone or return my calls so I can ask them to provide this to me.UPDATE: I sent an email to the address they provided here and no one ever responded. LGI's assigned closing date had to get pushed back five times. They have yet to come and repair that. When I came into the house, one of the outlets wasn't working. When she lifted it up, it's all scratched. My rep was Brandon and he was awesome. Water was leaking out of the hallway light fixture. The estimated closing date will probably change. Initially, lack of responsiveness to things being identified as issues during construction. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. We got pushed back almost a year. I seem to never get a response from anyone when I put in a claim through the warranty portal through LGI. We hope you continue to enjoy your home for years to come. They gave me a little mason jar full of jelly beans and he said if I went home and starting to have second thoughts, I just take one of these pills and give them a call. This browser is no longer supported. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. It prides itself on expert craftsmanship and using high-quality. I was told they would all be fixed the next week. Wheres the notary guy? After that, he came in, gave me a folder. 4. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. Before Brandon, we met with somebody the day before. We lived in Orange City at the time. Were just happy we did because of the turnout of how everything ended up. I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. ComplaintsBoard.com is a leading complaint resolution website on the Internet. LGI Homes builds homes for ownership only. I bought my house Dec of 2022. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. Items found prior to settlement we found are still not fixed. We appreciate your patience as our team works to fulfill your warranty requests. Do not buy from LGI! It felt like he was trying hard to make me back out of the deal. Anyone can write a Trustpilot review. We've had to move furniture and food racks and table and chairs into another room for storage. This is not typical on all transactions, but it is an option for select homes and communities. This was back in February 2021. The air coming out of the ceiling is cold. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. Can someone please contact me to speak about this? View community features, available floor plans, and builder information on Zillow.com. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. LGI Homes currently employs approximately 1001 people. There was a hole in a line in the wall. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. Do I have any legal remedy here? Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 The flooring was installed over a 1 1/2 day period and was not installed properly. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. All the things that you need are here. Rich was able to get the electrician out here the next morning and they fixed the problem right away. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. And I had to pay extra to my apartment people. We appreciate your patience and invite you to submit all items to our online warranty portal if you haven't already. License No. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. It goes from one side of the wall to the other side. Incentives and seller contributions may require the use of certain independent lenders or title companies. My estimated closing date was changed THREE times. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. As time went on. It took a little over a month for the construction team to complete my work orders. I was here in the office November 8. Our continued improvement is dependent on your feedback. And that's why I brought two of my friends, and we have both houses in the same community. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. All of that went well. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. It felt like maybe he didn't want me here because I'm not American. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. That was nice. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. It felt like either he was doing me a favor. That's the only negative thing that I'm a little dissatisfied with compared to the cabinet guys, the flooring guys and even the concrete guys who came in that first week with no problems. It was so easy. There were things that we weren't prepared for but we waited it out. It was closed on in March 31st 2021. He did the walkthrough of the house. Brandon was really informative and knew what he was talking about. It was pretty annoying. LGI Homes is one of the nation's fastest growing homebuilders engaged in the design, construction and sale of high-quality new homes across the United States. Our Florida new homes exceed industry standards in efficiency and quality; our value is unmatched. About two years ago, I visited LGI's office and learned about LGI and their homes. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. LGI Homes was very helpful and informative throughout the process. Im sure this is not a one-off complaint. 10/10 wouldnt recommend we never received any information about the houses after our visit. What are the apartment people gonna do? Thats not me. Square footages are approximate and may vary in construction. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. CompleteHome is LGI Homes trademark home design. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. They want to have a meeting with me & the wife to discuss it. That was really thoughtful especially for the emotional rollercoaster of buying a house. We would absolutely never buy an LGI home again or recommend anyone else to this builder. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. I asked them to wait just a few days but they wouldn't listen. Download Google Chrome Here. We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. While we'd like to think that our award winning quality, exceptional pricing and dedicated customer service speaks for itself, it never hurt to have someone else say something nice about us, too. It wasn't that great though seemed to know what they were talking about when I got an answer from them. He wasn't like a salesman that was really pushy. I like the innate craziness of the environment now and where we are. This complaint was posted by a verified customer. Bedrooms are tiny but nice as a starter home. Congratulations on your new home! Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". The quarter beading on the Internet I can not in good conscience LGI. A starter home he understood my skepticism renderings, pictures, square footages are approximate illustration! 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