Behavior contrary to these beliefs is not tolerated nor accepted. Find out more about salaries and benefits at Parker & Sons. We have protocols in place from the moment you call in, to when the technician arrives at your residence. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! We also have a Tucson site. He made my day. 21 complaints closed in the last 12 months. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! He is a 5 Star Technician and I will ask for him EVERY TIME we need service. They were able to come out SAME DAY and get our AC back up and running. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Considering all possibilities on my end I was not in error in misplacing my phone. Well that was a big lie. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. It was a mistake to go with Parker & Sons. Anthony was professional, knowledgeable, courteous and nice. Why was I not contacted? Once they fix something its fixed right, dont have to call them back for the same thing again. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. We can even install a bona fide car charging station in your garage! He was absolutely correct. Even the best lawyers don't make that much! UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. Good company with some growing pains but they manage the best they can. . Never show up ..Saturday waited all day. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. There was installation all over my clothes. They had my new water. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. As for the quote to fix; $3400 for a 25ft electrical run seems too high. So many - HR department works so closely with everyone else that nothing is confidential. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Visa, MasterCard, American Express, Discover, Check. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Easy, done. The work was done carefully and everything was communicated to me along the way. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Having problems? Once we received her BBB complaint,we immediatelyreached back out to the customer. So many - HR department works so closely with everyone else that nothing is confidential. Erin S. Parker & Sons is amazing. Everything was repaired and I am thrilled that I called the right company. It was in the afternoon; the house is freezing cold and being heated with the oven. Work in an air conditioned environment; no door knocking. Parker and Sons are thieves!! Parker and Sons is a life savor. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. Conducting ourselves in morally and ethically is paramount to our longevity and success. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Avoid this company. Was told a tech would be out today to replace parts. I took all the risk unknowingly. ), but that in itself is absurd. Our experts are Trust Certified in addition to being licensed, bonded, and insured. How is it possible the install quote increased by almost 4x? Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. During the week we also done get assigned breaks. We shall see if future maintance services run as smoothly as the 1st one. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. File a Complaint. . The electrician recommended replacing two problematic ceiling fans. Note that complaint text that is displayed might not represent all complaints filed with BBB. Finally I had to pay $700 for two capacitors. I had a lower electric bill with my old a/c. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. We would give them a 5 Star rating. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Im on disability, with issues from Leukemia and type 1 diabetes! Claim your profile to access Trustpilots free business tools and connect with customers. -$19 Base Pay -Flexible Location -Breaks on chosen time. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. I have asked numerous times for a replacement unit from their supplier ( Day and Night). Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. Repair, maintenance, and installation in Phoenix. Parker & Sons is here to help! Customer service contacts and company information. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. Parker and Sons schedules "emergencies" as part of their daily schedule. Juan, we agree. Write a review Sign in. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. Mike was wonderful! No job is too big or too small, so contact the experts at Parker & Sons today. You must ask permission to use the restroom or to step aways from your desk. We'll guide you through the process. Absolutely phenomenal. Interactions with customer service as wells as the techs on site have always been easy and helpful. This a/c broke down about the first 2 months and they came out to fix it. I discourage anyone from using Parker and his greedy Sons. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. Parker and sons have been to my house to work on it multiple times over the course of a year. Worst company ever!!!! We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. -$19 Base Pay -Flexible Location -Breaks on chosen time. Parker & Sons offered a rebate through the ********** program. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. $10000 for replacement unit. Yelp confirmed a business or employee license. As a result, we have contacted the customer both via phone and email and are honoring. They expect allot from employees. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Parker & Sons is currently rated 4.4 overall out of 5. This rating has decreased by -8% over the last 12 months. increasing the charge for a part and adding a ************* Fee. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. , Plumbing or electrical make your first call to Parker And Sons. News flash 'right to work' means you can fire anyone without giving reason. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Challenging to get quality leads and minimal commissions. We could Not be happier and recommend them highly. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! Insulating my attic was over $8,000. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Learn more about Birdeye. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. I'll be sure to pass along your kind words of praise. Theyre always professional and friendly. Useful. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. BBB Business Profiles may not be reproduced for sales or promotional purposes. We are very happy. Company C replaced the coil for $2,100.00. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Replace water softener with Aquasauna water filtration system. They were able to come out SAME DAY and get our AC back up and running. 6pm time frame. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. *****, the tech, was the rudest person I've come across this year and it's November now. Verify your email to use filters. They should be ashamed of themselves!!! International Association of Better Business Bureaus. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. The original invoice was modified by making changes, i.e. Not many opportunities for promotion/advancement, You have 30 hours any season. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. You are in Phoenix. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. We will continue to work with the customer until her concerns have been addressed. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. Interactions with customer service as wells as the techs on site have always been easy and helpful. The managers don't communicate well at all. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. There is NO way the actual install times takes four times as long. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. Find out how we combat fake reviews. Then tried to put them on a monthly plan at over $20.00 per month. Tech showed up 4pm on 12/18/2022. Will work with owner to get a resolution for owner. Customer Service. The new system was scheduled and installed within 24 hours !!! 53 total complaints in the last 3 years. Every time they come out to fix something and other things break. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. Im without heat. Outrageous. Schedule an appointment with us today! Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. I called other companies and all said they overpaid by around $2500 for what was completed. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. Parker and Sons consumer reviews, complaints, customer service. Called owner today and left voicemail on cell phone, will continue to try and reach out. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Parker & Sons is amazing. Phone calls to management were not returned. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. The gentleman who did my service was knowledgeable and gave me all the options. Parker & Sons were great !! When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! It has been a year and my AC has not functioned correctly. page 5. Months, later, no rebates. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . When the installer came out they were nice but didnt even cover my clothes with plastic. Verification can help ensure real people write reviews about real companies. I paid $11,000.00 for the heater and a/c. They have replaced, ducts, thermostats and other parts to no resolution of the issue. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. Hi Lois. Random schedule changes which affect your life. Read what our customers -- people just like you -- have to say about our products and services. He fixed half the issue and left I. They did air-conditioning work for my heater. It's fun environment but customers always take priority. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is the reason I switched from my previous company! It goes against our guidelines to offer incentives for reviews. The supervisor I spoke with just laughed it off as a 'rookie mistake'. These are just a few examples: Dave at Parker and Sons came to my rescue. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. I was told I was the next customer in a 2 to. They are professional and courteous. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Fast service,made sure it was done the way I wanted it. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. We're not your Average Joe! A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. Visit the Solution Center to Explore Articles. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. 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